G-Rough

While I did not stay at this hotel, I stumbled upon the cafe/bar on the first floor on an afternoon and LOVED it. It was the perfect place to sit and have a cappuccino or a drink and read/rest. I stayed for a couple of hours, the cafe staff were super friendly and accommodating. The music and ambience is just perfect in this spot. The decor is so well done. With your cocktail they bring out a complimentary plate of lite bites to snack on. I highly recommend this place!!

I have stayed at this place a number of times…only to find a new hotel manager on my last stay. The manager is a liar, agressive and made me (and other guests) fell very unsafe. We were allocated a room on the first floor which is directly above the bar. There is no sound proofing between the levels making it impossible to sleep as the bar is open until 12.00am or later. We asked the hotel manager to turn down the music and he literally turned it up, smiled and walked back to his group of friends to party like the hotel was his personal playroom. There are better options in Rome…stay away from this place!!!

Very positively surprised by this cozy Bar/Lounge that I had never noticed before. I was in the Piazza Navona area and was looking for a place to get a nice cup of tea (and it was!). Initially I sat outside but then it started drizzling so I moved inside and so glad I did. I have to thank the rain for it!! I sat at the perfect table to sip my tea and people watch as everyone was getting their umbrellas out. This place is actually a hotel and the vibe is really cozy and welcoming. The staff is super friendly too. Highly recommended!

Do not stay in the room on the fifth floor with the skylight. We checked in and they walked us up to the room. We noticed the room was very hot. They said the AC just was on the wrong setting and it should cool in a hour. Well we slept in a hot box that night. We reported it again the next day. They said they were going to have someone come by that day and look at the AC. Never happened. Slept in a hot box again. Then we left! They said they were going to get with management about some refunds. Nothing yet! The sky light is a massive issue. It brings so much heat into the room. The sky light also doesn’t shut all the way which also lets heat in. The AC unit upstairs doesn’t do anything. The one in the bedroom blows air with a slight coolness. But, no where close to being able to cool the room when it’s Italy Hot! All in all. If your going to charge these type of rates. Just get someone over and fix it when you know a issue is happening. Pretty simple.

Generally, the rooms were pretty nice, minus the paint peeling in the bathroom. Had a couple of issues such as when the solid waste button was pushed, it would go for minutes - apparently you just need to hit the other button to make it stop. Haven't seen this issue in the states, so perhaps it's a regional thing. Elevators are absurdly small - if you have checked luggage and traveling with someone, you'll likely need to ride the elevator separately. Biggest item was that they put a hold on my card for a full night stay on a points only reservation. Talked to marriott and this wasn't compliant with their policy, so they opened a ticket. This property is just part of the bonvoy program and is an independent hotel. They claimed this was to hold the stay, however as a LT member, I have fairly late cancelation rights making that a moot point. Moreover, they did it over a week ahead of the stay, making it all the more absurd. Took 10 emails and I couldn't even get them to confirm that it was down as a points stay. As a result, we canceled our second night on our outbound leg and switched to the Edition - really recommend staying there instead as it's a full service hotel. Location is OK - easy to walk to many things close by, but also buried in the middle of a busy area and is quite small - taxi refused to drop us off there and made us walk about 2-300m to the door, crossing a busy street with checked and carry on luggage. They were able to arrange car service to the airport which was a much better experience and picked us up directly at the door.

While I did not stay at this hotel, I stumbled upon the cafe/bar on the first floor on an afternoon and LOVED it. It was the perfect place to sit and have a cappuccino or a drink and read/rest. I stayed for a couple of hours, the cafe staff were super friendly and accommodating. The music and ambience is just perfect in this spot. The decor is so well done. With your cocktail they bring out a complimentary plate of lite bites to snack on. I highly recommend this place!!